Who we are
Lily’s Club customer privacy notice
Registered name: Lily’s Club Ltd
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
+44 7521 298312
lilysclubuk@outlook.com
Address
Unit 3, 87 Kenton Road, Harrow, HA3 0AH
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Pet information including but not limited to name and date of birth.
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
We collect or use the following information for research or archiving purposes:
- Names and contact details
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Payment details
- Account information
- Purchase or service history
- Video recordings of public areas
- Audio recordings of public areas
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- In order to provide our services, we are required to keep a booking request on a secure, cloud based platform complete with customer contact information, name, and details of their pet. This data is on a secure, online cloud based platform that is solely accessible by Lily’s Club staff.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- In order to provide updates in service to the clients (including booking reminders), we required to store their personal information including contact details and name. This data is on a secure, online cloud based platform that is solely accessible by Lily’s Club staff.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- In order to provide our clients with the best level of service we may, at times, query customers in relation to their preferences in relation to new services or offers. This data is on a secure, online cloud based platform that is solely accessible by Lily’s Club staff.
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
- Directly from you
- CCTV footage or other recordings
How long we keep information
We store your personal information as long as necessary for the purpose required.
CCTV footage will be stored for a period of 30 days before being removed from our system.
Other relevant information including information provided in relation to the creation of your booking will be held for a period of 5 years, or until a lawful request for removal is made.
Who we share information with
Data processors
Shake Your Tail
This data processor does the following activities for us: Dog Grooming Management Software
Others we share personal information with
- Organisations we’re legally obliged to share personal information with
- Emergency services
In the event of a breach
In the event of a breach, Lily’s Club Ltd will inform the ICO and individuals as required under GDPR Articles 33 and 34.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
23 August 2024